Refund policy

This Returns & Refund Policy applies to purchases of physical products made through our website.

Returns

If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order, subject to the requirements below.

To be eligible for a return, products should be unused, unopened and in their original condition, with all original seals, wrappers and packaging intact.

Due to the nature of trading card products, we strongly recommend that customers do not open or tamper with sealed products if they may wish to return them.

Opened or Tampered Products

We do not accept voluntary change-of-mind returns for products that have been opened, used or tampered with where the law allows us to refuse the return.

For sealed trading card products, opening the original packaging may significantly affect the value and condition of the product.

This does not affect any statutory rights you may have under UK consumer law.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible with your order number and, where appropriate, photographs of the product and packaging.

We will assess the issue and provide an appropriate remedy in accordance with your statutory rights.

Returns Process

To request a return, please contact us via our email admin@rippytcg.co.uk , providing your order number and details of the item you wish to return.

Once your return has been received and inspected, we will confirm whether the refund has been approved.

Customers are responsible for the cost of returning unwanted items unless the item is faulty, damaged or incorrect.

We recommend using a tracked delivery service when returning an item, as we cannot be responsible for items that do not reach us.

Refunds

Approved refunds will be issued to the original payment method.

Where applicable, refunds will include the cost of standard delivery originally paid. Any additional cost paid for an upgraded delivery service will not normally be refundable.

Refunds will be processed as soon as possible after the returned item has been received and inspected. Please allow additional time for your payment provider to process the refund.

Exchanges

We do not currently offer direct exchanges. If you wish to purchase a different product, you may return the original item where eligible and place a new order.

Your Statutory Rights

Nothing in this policy affects or limits your statutory rights under UK consumer law.