Privacy policy

1. Information We Collect

When you place an order, create an account or contact us, we may collect information such as:

Full name
Billing and delivery address
Email address
Telephone number
Order and transaction details
Account information
Information you provide when contacting customer support

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information and information about how you use our website.

2. How We Use Your Information

We use your information where necessary to:

Process and fulfil orders
Arrange delivery of products
Process payments and refunds
Provide customer support
Manage your account
Communicate with you about your orders
Improve our website, products and services
Detect and prevent fraud or misuse
Meet our legal and accounting obligations

We will only use your personal information where we have a lawful basis to do so.

3. Payments

Payments made through our website may be processed by third-party payment providers.

We do not normally have access to or store your complete payment card details. Payment information is handled by the relevant payment provider in accordance with its own privacy policy and security procedures.

4. Sharing Your Information

We may share relevant information with trusted third parties where necessary to operate our business, including:

Delivery and courier providers
Payment providers
Website and e-commerce service providers
Accounting and professional service providers
IT and security providers
Government authorities or law enforcement where legally required

We only provide third parties with information that is reasonably necessary for them to provide their services or fulfil a legal obligation.

We do not sell your personal information to third parties.

5. Marketing

If you choose to receive marketing communications from us, we may use your email address to send information about products, promotions, launches and other updates relating to Rippy TCG.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in our emails or by contacting us.

You will continue to receive essential communications relating to orders or transactions where necessary.

6. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, understand how visitors use our website and improve your experience.

Some cookies may be provided by third-party services used by our website.

Where required by law, we will request your consent before using non-essential cookies.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Certain information may need to be retained for longer periods where required by law, including information relating to orders, transactions, accounting and taxation.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Your Rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Request restriction of processing
Object to certain uses of your information
Request transfer of certain information to another organisation
Withdraw consent where processing is based on consent

You can contact us if you wish to exercise any of these rights.

You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you believe your personal information has not been handled appropriately.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can investigate and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be made available on www.rippytcg.co.uk.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Rippy TCG Ltd
Website: www.rippytcg.co.uk
Email: admin@rippytcg.co.uk